Customer Service Representative

32 - 40 hours

v.a. € 2.890,-

Oostrum, Nobelstraat

Forbes 1 1200x675

Your new job at Flex

Customer Service Representative

Flex provides end-to-end visibility through its Control Tower and Transport Management services. As part of Flex's Sketch-to-Scale solution approach, the Control Tower delivers customized solutions tailored to each customer's needs. To strengthen our Control Tower Customer Service team, we are looking for a Customer Service Representative.

In this role, you will serve as the primary point of contact for customers, end customers, internal departments, and carriers. You will build and maintain strong relationships by providing accurate and timely information regarding ongoing shipments. Communication takes place primarily through our Customer Relationship Management (CRM) system, as well as by phone and email, with regular verbal interaction being an essential part of the role.

We work in small, collaborative teams. This position is based in Oostrum (Venray).

Here’s a glimpse of what you’ll do:

  • Act as the primary operational contact for customers via email, phone, chat, and other communication channels;
  • You are able to solve complex and ad hoc queries independently and quickly
  • Proactively monitor shipments, orders, and warehouse activities to ensure service-level agreements (SLAs) are met;
  • Manage customer inquiries related to orders, returns, replacements, complaints, and account-related questions;
  • Coordinate and follow up on urgent orders, deviations, and exceptions within the supply chain;
  • Monitor customer feedback, identify recurring issues, and escalate risks or deviations proactively;
  • Cooperate closely with internal departments such as Warehouse Operations, Transport, Planning, IT, and Security;
  • Participate actively in daily operational calls and weekly internal and external progress meetings;
  • Identify structural issues, contribute to root-cause analysis, and support continuous process improvements;

What you’ll need to have to be successful and happy in this role:

  • Education and/or experience at MBO+ level or equivalent;
  • Proven experience in an international Customer Service or Control Tower environment (required);
  • Strong administrative and organizational skills;
  • Experience with WMS and/or ERP systems and strong proficiency in MS Office;
  • Excellent communication skills in English (verbal and written);
  • A customer-oriented mindset combined with a structured, accurate, and proactive working style;
  • Ability to maintain overview, prioritize tasks, and perform under time pressure;
  • Structured approach;
  • Service minded attitude, with ability to balance service and priority of open requests;
  • Self-starter, Eager and open to learn & explore new areas;
  • Able to quickly decide on urgency, scope & complexity of customer requests;
  • Open, communicative person English/ Dutch.

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Open sollicitatie

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Is there currently no suitable vacancy open for you, but would you like to submit an unsolicited application? We greatly appreciate that! You can write a cover letter outlining your work experience, ambitions, and motivations. Don't forget to include a recent CV to complete your application.

Nice to meet you.

Do you want to know more about working at Flex? Do you have questions about a job opening? Let us know. You can email us, call us, or request a call back!

Phone

0478-518009
Monday-Friday 8.30 to 17.00

Email

sollicitatie@flex.com

Address
Nobelstraat 10 - 14
5807 GA Oostrum

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