Customer Focus Team (CFT) Employee

32 - 40hrs

v.a. € 2.650,-

Venlo, Heierhoevenweg

Forbes 1 1200x675

Your new job at Flex

Customer Focus Team (CFT) Employee

What will you be doing?

  • Serve as the first point of contact for customers via email, phone, chat, and other communication channels;
  • Deliver outstanding customer service by providing accurate, complete, and timely information;
  • Manage customer orders, returns, replacements, complaints, customer feedback and account inquiries;
  • Monitor customer feedback and identify recurring issues;
  • Follow up on customer requests regarding urgent orders, workorders and other issues;
  • Support process improvements that enhance the customer experience;
  • Manage and prioritize daily workload to meet or exceed service-level agreements;
  • Monitor the progress of your own department and of the warehouse;
  • Collaborate closely with other departments;
  • Monitor the KPIs and identify deviations in time;
  • Participate in daily and weekly internal and external progress meetings;
  • Compiling various reports;
  • Mapping out common problems, solving them and thinking along in optimizing the process;
  • Keeping work instructions up to date.

What do you need?

  • Education and/or experience equivalent to an MBO+ level or degree;
  • Experience in international Customer Service environment is a requirement;
  • Administrative skills;
  • Experience with WMS/ERP systems and very good knowledge of MS Office;
  • Good communication skills in English;
  • Flexible, structured, accurate, service-oriented, and able to keep overview.

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Open sollicitatie

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Is there currently no suitable vacancy open for you, but would you like to submit an unsolicited application? We greatly appreciate that! You can write a cover letter outlining your work experience, ambitions, and motivations. Don't forget to include a recent CV to complete your application.

Nice to meet you.

Do you want to know more about working at Flex? Do you have questions about a job opening? Let us know. You can email us, call us, or request a call back!

Phone

0478-518009
Monday-Friday 8.30 to 17.00

Email

sollicitatie@flex.com

Address
Nobelstraat 10 - 14
5807 GA Oostrum

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