IT Infra 2nd line Service Desk Technician

Within the IT Infra team, technical services take place for installation and incident management of workstations, laptops, servers, networks (LAN/WAN), Wi-Fi, scanners, telephones, and printers. This is done partly in cooperation with various corporate support departments.


We are looking for a talented and competent 2nd line Service Desk employee who supports our (international) users. You will work in the IT Infra team and report to the IT Infra Team Leader.


Here’s a glimpse of what you’ll do 

  • Perform day-to-day and project-based work with minimal disruption of logistics business processes (implementations/changes).
  • Log and track Service Desk (ServiceNow) tickets, keeping users up to date with timely and concise communication. 
  • Install, configure, manage, and optimize hardware and infra networks.
  • Troubleshoot incidents, escalate where required, ensure timely resolution.
  • Provide user support and training for general hardware, software, and other mobile/telecommunication devices.
  • Identify, track, and escalate repetitive/severe issues, problems to realize changes and continuous improvements.
  • Ensure current documentation of local processes and procedures.


What you’ll need to have to be successful in this role

  • Education level minimal on MBO-4 level.
  • At least 1-year prior desktop and infrastructure hardware support experience in a similar role.
  • Preferably ITIL Foundation certificate.
  • Experienced with networking infrastructure and VPN.
  • Knowledge of Windows 10+ OS.
  • Experience with Active Directory (Users and Computers).
  • Basic to intermediate understanding of Windows Networking environment.
  • Exposure to LAN/WAN/Wi-Fi networks.
  • MS Office/365 Troubleshooting Skills.


The position requires

  • Good analytical and problem-solving skills.
  • Proactive, team and service-oriented work attitude, hand-on mentality.
  • Driving license (locations in Venray and Venlo).
  • Good Dutch and English communication skills are required (German is an advantage).
  • The position is fulltime. A few hours less may be negotiable.


What do we offer:

We offer attractive and competitive employment benefits (besides salary for instance 31 holidays, flexible working times, bike and fitness plan, pension arrangement) as also attention for development needs.  

Meer informatie?

Human Resources


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