Customer Service Representative

Within our logistics service organization in the Netherlands , the 'Control Tower' is a centralized hub containing a number of disciplines that manage the end-to-end supply chain management for customers. The international transport flows and stock movements for customers are efficiently managed in various result areas. For the benefit of our large international high-tech accounts, we want to strengthen ourselves with a Customer Service Representative.

 

You are the point of contact for the customer, end customer, carriers and you ensure a good relationship by providing accurate and timely information about current shipments. The contact usually takes place via our Customer Relationship Management system and e-mail, in addition to required verbal communication. We work in small teams. The location is Oostrum (Venray).

 

What you will mainly do:
• Resolving and archiving incoming complaints;
• You prepare and participate in weekly and monthly reviews with customers and carriers;
• You are able to solve complex and ad hoc issues independently and quickly;
• You initiate corrective actions in case of progress problems and/or complaints;
• You take care of the handling and registration of deviations, returns, claims;
• You contribute to process improvements;
• You make progress reports.

What you need for this: 
• You have an MBO+/HBO work and thinking level;
• Experience in international CS / Sales Support environment is an advantage;
• Experience with different transport modalities (road, air, ocean, parcel) is an  advantage;
• A service-oriented, proactive and flexible attitude;
• Good communication skills in English;
• You are preferably available full-time. 

Our offer:
• An attractive salary depending on your education and relevant work experience;
• 31 days off, a travel allowance and a good pension scheme;
• A company fitness scheme and a cycling plan to keep yourself fit;
• The opportunity to develop further focused on your position and ambitions.

Are you interested?And do you want to apply directly? We look forward to receiving your resume and motivation letter! You can address this to sollicitatie@flex.com

Meer informatie?

Human Resources sollicitatie@flex.com

Solliciteer
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Within our logistics service organization in the Netherlands , the 'Control Tower' is a centralized hub containing a number of disciplines that manage the end-to-end supply chain management for customers. The international transport flows and stock movements for customers are efficiently managed in various result areas. For the benefit of our large international high-tech accounts, we want to strengthen ourselves with a Customer Service Representative. You are the point of contact for the customer, end customer, carriers and you ensure a good relationship by providing accurate and timely information about current shipments. The contact usually takes place via our Customer Relationship Management system and e-mail, in addition to required verbal communication. We work in small teams. The location is Oostrum (Venray).