Customer Advisor

32 - 40 hours

v.a. €2800,-

Oostrum

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Your new job at Flex

Customer Advisor

Here’s a glimpse of what you’ll do:

As a Customer Advisor Supply Chain, you will play a crucial role in managing customer relationships and ensuring operational excellence:

  • Take ownership of the end‑to‑end order management process and ensure successful execution.
  • Monitor order flow, transport status, and warehouse execution, taking action where needed.
  • Identify, report, and frequently resolve logistical or system‑related issues independently.
  • Investigate recurring issues within transport, warehouse, or system processes and help drive improvements.
  • Provide customers with clear and accurate updates on order status, escalations, and claims.
  • Identify structural non‑performance and collaborate with specialists in the Control Tower or Flex GSS to define solutions.
  • Follow up with internal experts and communicate progress to customers, ensuring expectations are met.
  • Manage customer expectations regarding timelines, solutions, and operational impact.
  • Participate in internal and customer‑facing improvement and optimization projects.
  • Take ownership of communication during exceptions or operational disruptions.

 

What you’ll need to have to be successful and happy in this role:

  • Bachelor’s degree in logistics, economics, or related field, or equivalent experience
  • Strong communication skills, both internal and external
  • Experience with international transport modes (Parcel, LTL/FTL, Air, Ocean)
  • Proficiency in Microsoft Office
  • Knowledge of WMS and TMS systems is an advantage
  • Experience in a customer service or supply‑chain support environment is preferred
  • Structured, accurate, and proactive working style
  • Service‑minded, with the ability to prioritize effectively
  • Curious and eager to learn, with openness to explore new topics and processes
  • Able to quickly assess urgency, scope, and complexity of customer inquiries
  • Strong communication skills in English; Dutch is a plus

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32 - 40 hours

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Flex is a global leader in supply chain distribution and logistics, supporting product development and fulfillment across a worldwide network of industries, suppliers, and distribution partners. We provide solutions from engineering through end‑of‑life, including forward and reverse logistics, vendor‑managed inventory, fulfillment, product configuration, and repair. Our mission is to create visibility, reduce waste and overhead, and build a stable, balanced supply chain that adapts seamlessly to rapidly changing market demands.

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Open sollicitatie

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Is there currently no suitable vacancy open for you, but would you like to submit an unsolicited application? We greatly appreciate that! You can write a cover letter outlining your work experience, ambitions, and motivations. Don't forget to include a recent CV to complete your application.

Nice to meet you.

Do you want to know more about working at Flex? Do you have questions about a job opening? Let us know. You can email us, call us, or request a call back!

Phone

0478-518009
Monday-Friday 8.30 to 17.00

Email

sollicitatie@flex.com

Address
Nobelstraat 10 - 14
5807 GA Oostrum

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