Customer Focus Team Employee

32 - 40 hours

v.a. € 2.590,-

Oostrum

Bottom 2

Your new job at Flex

Customer Focus Team Employee

We are looking for a Customer Focus Team (CFT) Employee who is responsible for the planning, communication, and other administrative tasks for one of our customers. You make sure that the goods of the customers arrive and leave our warehouse on time.

In this position you will report to the Account Management Coordinator.

What will you be doing?

  • Serve as the first point of contact for customers via email, phone, chat, and other communication channels;
  • Deliver outstanding customer service by providing accurate, complete, and timely information;
  • Manage customer orders, returns, replacements, complaints, customer feedback and account inquiries;
  • Monitor customer feedback and identify recurring issues;
  • Follow up on customer requests regarding urgent orders, workorders and other issues;
  • Support process improvements that enhance the customer experience;
  • Manage and prioritize daily workload to meet or exceed service-level agreements;
  • Monitor the progress of your own department and of the warehouse;
  • Collaborate closely with other departments;
  • Monitor the KPIs and identify deviations in time;
  • Participate in daily and weekly internal and external progress meetings;
  • Compiling various reports;
  • Mapping out common problems, solving them and thinking along in optimizing the process;
  • Keeping work instructions up to date.

What do you need?

  • Education and/or experience equivalent to an MBO+ level or degree;
  • Experience in international Customer Service environment is a requirement;
  • Administrative skills;
  • Experience with WMS/ERP systems and very good knowledge of MS Office;
  • Good communication skills in English;
  • Flexible, structured, accurate, service-oriented, and able to keep overview.

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Open sollicitatie

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Is there currently no suitable vacancy open for you, but would you like to submit an unsolicited application? We greatly appreciate that! You can write a cover letter outlining your work experience, ambitions, and motivations. Don't forget to include a recent CV to complete your application.

Nice to meet you.

Do you want to know more about working at Flex? Do you have questions about a job opening? Let us know. You can email us, call us, or request a call back!

Phone

0478-518009
Monday-Friday 8.30 to 17.00

Email

sollicitatie@flex.com

Address
Nobelstraat 10 - 14
5807 GA Oostrum

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