IT Infra 2nd line Service Desk Technician

Here’s a glimpse of what you’ll do 

• Perform day-to-day and project-based work with minimal disruption of logistics business processes (implementations/changes).
• Log and track Service Desk (ServiceNow) tickets, keeping users up to date with timely and concise communication. 
• Install, configure, manage, and optimize hardware and infra networks.
• Troubleshoot incidents, escalate where required, ensure timely resolution.
• Provide user support and training for general hardware, software, and other mobile/telecommunication devices.
• Identify, track, and escalate repetitive/severe issues, problems to realize changes and continuous improvements.
• Ensure current documentation of local processes and procedures.

What you’ll need to have to be successful in this role

• Education level minimal on MBO-4 level.
• At least 1-year prior desktop and infrastructure hardware support experience in a similar role.
• Preferably ITIL Foundation certificate.
• Experienced with networking infrastructure and VPN.
• Knowledge of Windows 10+ OS.
• Experience with Active Directory (Users and Computers).
• Basic to intermediate understanding of Windows Networking environment.
• Exposure to LAN/WAN/Wi-Fi networks.
• MS Office/365 Troubleshooting Skills.

The position requires

• Good analytical and problem-solving skills.
• Proactive, team and service-oriented work attitude, hand-on mentality.
• Driving license (locations in Venray and Venlo).
• Good Dutch and English communication skills are required (German is an advantage).
• The position is fulltime. A few hours less may be negotiable.

What do we offer:

We offer attractive and competitive employment benefits (besides salary for instance 31 holidays, flexible working times, bike and fitness plan, pension arrangement) as also attention for development needs.