Customer Service Representative

Within our logistics service organization in the Netherlands, the 'Control Tower' is a centralized hub containing several disciplines that manage the end-to-end supply chain management for customers. The international transport flows and stock movements for customers are efficiently managed in various result areas. For the benefit of our large international high-tech accounts, we want to strengthen ourselves with an experience Customer Service Representative.

You are the point of contact for the customer, end customer, carriers and you ensure a good relationship by providing accurate and timely information about current shipments. The contact usually takes place via our Customer Relationship Management system and e-mail, in addition to required verbal communication. We work in small teams.

What will you be doing?

• Resolving and archiving incoming complaints
• You prepare and participate in weekly and monthly reviews with customers and carriers
• You can solve complex and ad hoc issues independently and quickly
• You initiate corrective actions in case of progress problems and/or complaints.
• You take care of the handling and registration of deviations, returns, claims.
• You contribute to process improvements.
• You make progress reports.

What do you need?

• You have a strong intermediate / Bachelor work and thinking level.
• Experience in international CS / Sales Support environment is a plus
• Experience with different transport modalities (road, rail, air, ocean,) is an advantage.
• Knowledge of customs processes is nice to have, not required
• A service-oriented, proactive and flexible attitude.
• Good communication skills in English.
• Preferably fulltime available

Our offer:

• An attractive salary
• 31 days off, a travel allowance and a good pension scheme.
• A company fitness scheme and a cycling plan to keep yourself fit.
• The opportunity to develop further focused on your position and ambitions.
•  Limited working from home possibility

Are you interested?
And do you want to apply? Please share your CV and Motivation letter trough this link.

Meer informatie?

Human Resources sollicitatie@flex.com

Solliciteer

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