Account Manager

The Account Manager will be based in Venlo. As an Account Manager you will be responsible for onboarding and managing the onsite supply chain programs of two large (high-tech/medical) customers in close cooperation with different customer channel managers responsible for the assigned accounts. You ensure annual profit, efficiency, and deliverable goals are attained at each client engagement.

Flex Venray and Venlo provides supply chain distribution and logistics for product development and fulfillment across a network of industries, suppliers and distribution partners around the world. We provide solutions from engineering through product end of life. We also deliver forward and reverse logistics including vendor managed inventory, fulfillment, product configuration and repair. The result is improved visibility with less waste and overhead and a more stable, balanced supply chain, responsive to constantly changing market demands. Flex is broadening its Sketch-to-Scale operations, whereby we offer customer total solutions from product design, through production to final delivery to the end-customers.

In this role you will report to the Business Unit Manager.

Here is a glimpse of what you’ll do:
• Driver of KPI delivery for the customer programs, ensure metrics are monitored and actioned;
• Identify and give content to improvement areas to maximize service quality and profitability;
• Negotiates contract terms, Scope of work and/or amends established contract terms and Service Level Agreements (SLAs) with customers;
• Implement, maintain and comply customer business processes within the medical quality standards frame;
• Own customer P&Ls, ensure financial targets are met;
• Responsible for the Request for Proposal (RFP) processes for assigned customer accounts;
• Management of business reviews with internal and external stakeholders;
• Be the key channel of communication for the customer and Global Account Management Team relationship ensuring customer satisfaction goals are met;
• Explore additional business opportunities with customer;
• Support/sponsor projects, costs and other customer related matters through leadership and expertise;
• Supervise the Customer Focus Team.

Here is some of what you’ll need to be successful and happy in this role:
• Bachelor's degree in business management or related field or equivalent experience;
• A minimum of 5 years of relevant experience in program administration/management;
• Demonstrates advanced operational, people management and process knowledge and interpersonal skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of account management, supply chain, logistics and finance;
• Requires excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills;
• Fluent English required;
• Medical (ISO13485) knowledge would be a plus.

Here are a few examples of what you’ll get for the great work you provide:
Flex offers a challenging job and opportunities for development in a dynamic and growing international company. We offer an attractive and competitive remuneration package based on your education and work experience. In consultation with your manager, you make agreements about your personal development, focused on your job and ambitions and will receive all necessary guidance and support.

Meer informatie?

Human Resources sollicitatie@flex.com

Solliciteer

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