Account Management Coordinator Medical

We have an exciting opportunity for an Account Management Coordinator (1,0 fte) for our new Healthcare customer in Venlo. As an Account Management Coordinator Medical, you will be the intermediate between assigned medical customer(s) and the internal Flex organization. You and your team will be responsible for the delivery of services according to agreed KPI’s/SLA’s to meet customer expectation and ensure that we meet and deliver all day to day operational and commercial aspects of the assigned medical account.

In this role you will report to the Account Manager Medical.

Here’s a glimpse of what you’ll do:

• Leading a team of customer focus employees (4,0 fte) who are responsible for monitoring,
overseeing and managing customer requests, data and reports in a timely manner.
• Support of an operational team to ensure the delivery of products and services within the
contract for the assigned customer.
• Act as first point of escalation and ensure compliance to contract and/or customer
specific requirements and healthcare regulations.
• Build, create and develop a new proactive customer focus team.
• Identify areas for improvement and implement solutions to maximize service quality and
profitability.
• Actively lead and/or participate in projects.
• Create and provide KPI performance reporting data and participate in business reviews
with internal and external stakeholders.
• Support the implementation of new or expansion of existing customers with new services.
• Supervise the office team and back-up for the Account Manager.

What you’ll need to have to be successful and happy in this role:

• Minimal Bachelor level or degree is required;
• 2nd of 3rd career step (at least 2-5 years of experience) in the field of logistics/supply chain
(preferably for healthcare customers).
• Demonstrates operational, people management skills, process knowledge and
interpersonal skills as well as customer (external and internal) relationship skills.
• Understanding of project management, supply chain, logistics and Healthcare
regulations.
• Good communication skills, empathic, motivator, pro-active, flexible, structured, serviceoriented, quality/healthcare mindset.
• Fluent English language knowledge (Dutch is advantage).

What do we offer:

Flex offers a challenging job and opportunities for development in a dynamic and growing
international company. We offer an attractive and competitive remuneration package based on
your education and work experience. In consultation with your manager, you make agreements
about your personal development, focused on your job and ambitions and will receive all
necessary guidance and support.

Flex as a company:

Flex Netherlands provides supply chain distribution and logistics for product development and
fulfillment across a network of industries, suppliers and distribution partners around the world. We
provide solutions from engineering through product end of life. We also deliver forward and
reverse logistics including vendor managed inventory, fulfillment, product configuration and
repair. The result is improved visibility with less waste and overhead and a more stable, balanced
supply chain, responsive to constantly changing market demands. Flex is broadening its Sketchto-Scale operations, whereby we offer customer total solutions from product design, through
production to final delivery to the end-customers.

Are you interested?
And do you want to apply? Please send you rCv and motivation letter to sollicitatie@flex.com

Meer informatie?

Human Resources sollicitatie@flex.com

Solliciteer

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